Monarch takes pride in building rapport with our clients and the families we support. Therapists work with a limited amount of people, your timeslot is reserved just for you and our work together. In order to protect this, we have a strict cancellation policy where we charge full cancellation fees for appointments cancelled less than 25 hrs, or No Shows .

 

Please understand that there are no exceptions (unless there is an emergency: the clinic will have the sole responsibility of determining what constitutes an emergency cancellation).

 

(After signing the Client Intake Form, Or agreeing to services being booked, you therefore agree to the fees, cancellation and booking policies). A Client is notified by reviewing the intake forms on their own when sent, or in-person at the Clinic.

A Clients responsibility is to review and then signs the intake forms, and therefore by signing these forms, the policy terms are agreed upon.

​Prior to booking services, clients are informed of the fee schedule and cancellation policies by either phone call, Email or being sent the client intake forms showing these policies and fees.

(Once forms are signed, or an email or text verification is reviewed and received, the client agreea to all cancellation polices/Disclosure/Confidentiality Agreements).

 

 

Please be advised of our CANCELLATION POLICY

 

• •If you need to reschedule an appointment, the request is to be made a minimal of 72 hours in advance from initial appointment day/time in order to not be charged any cancellation fees.
   

• •If an appointment is Cancelled (25.25hrs to 48hrs) there will be a $100 non-refundable cancellation fee charged.
   

• •If an appointment is Cancelled (0 to 25 hrs) or a No Show. The full session fee is charged. (This may result in new sessions not being booked until late fee is paid or if multiple cancellations are on file).
   

• If a client Late Cancels or No Shows 3x, (any amount within involvement), the file may be closed until the client is able to continue services.
   

• If a client is new to the clinic (less than 2-3 sessions attended), and no shows an appointment without any notice, or consultation with the clinic, the file will be closed until the client consults with the clinic to re-open the file.
   

• If the Clinic receives a phone call, email, text message stating that the client is cancelling a session, AND it is within the cancellation policies timeframes as noted, the Clinic will charge the client (with or without notice of the charging fee; as it is the Clients understanding of the cancellation policies once an intake form is reviewed and signed for services).

 

 

Credit Card Authorization form on file. 

Your CC will be charged according to our cancellation policy and fee schedule. 

 

•(Contract/Insurance clients). If appointment is cancelled or a No Show 48 hrs or less, the session is considered 1 full session hour by your insurance carrier and will be deducted from your allotted hours (These restrictions are set by the insurance carriers and by Monarch Child and Family Therapy Inc..

 

 

We respect and understand the need for clients needing to cancel sessions at times. Please reach out to us if you feel a session needs to be cancelled due to an emergency. It is within our discretion what clarifies as an emergency cancellation.

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We provide clients with a booking notification once a session is booked (via text, email and/or SMS).

 

As a COURTESY, Monarch also sends 24hr appointment reminders. If you require more reminder time, please advise us and we can set reminders from 24-48-72 hours.

 

(As with any technology type services, sometimes emails go into spam folders, please make sure to check your settings to ensure these notifications are received). 

 

(It is up to the client to keep track of appointment days and times).

 

 

 

 

 We Sincerely Thank you for your understanding.